Are We a Good Fit?

Our Vaccine Policy follows the schedule outlined by the Centers for Disease Control and Prevention and the American Academy of Pediatrics(AAP). If you do not intend to vaccinate your children, we are not a good fit for your family.

We work hard to not overuse antibiotics. We educate families on appropriate use of antibiotics, but follow evidence-based guidelines and don’t automatically treat ear pain or a green snotty nose with antibiotics.

We do not routinely prescribe antibiotics over the phone as we do not believe that is good medicine. We will prescribe an antibiotic when we believe it is an appropriate treatment.

We strive to provide comprehensive medical care and serve as your child's medical home. To that end, we expect that you contact our office FIRST before seeking specialty care, or heading to another provider for urgent care. We want to be involved in either providing care in our office where appropriate, or referring you to the most appropriate specialist and helping to coordinate your care.

Whenever you do see a specialist, we ask that you request a report be sent directly to our office so we may stay informed and have the most up-to-date information in your medical record.

Our practice prides itself on efficiency through use of technology. You will be encouraged to consult our website, register for and use our patient portal, and effectively use automated reminders for appointments and for routine care/immunizations that are due.

We make every effort to meet the needs of our patients, offering both routine well visits and sick visit appointments.

We do offer walk-in appointments if necessary. However Walk-In appointments are seen in the first available sick visit appointment slot and will not be called back before a scheduled visit.

To ensure we provided you with the most efficient care we highly recommend you call ahead to schedule an appointment.

Please familiarize yourself with our office hours to see if they work for your family.

We have a physician on call 24/7/365. When our office is closed overnight and you have an urgent issue that cannot wait until morning, you can call our main number and the provider on-call will give you advice regarding your child's problem.

You may wish to check the "Is Your Child Sick?®" section of our website for helpful information before using this service. Read more about After Hours care.

Make sure we participate with your insurance plan. 

It is your responsibility to know the limits and coverage of your particular health insurance policy, to show your cards to us at each visit, and be prepared to pay any copays or balances toward deductibles at the time of service.

Our reception staff will do their best to assist you with insurance questions; however, If you have questions about your coverage, it is best check with your specific insurance company.

Our office does not want you to be surprised by a bill, but must always bill your health plan based on federal guidelines and the actual services provided.

Please read our Financial Policy for more information regarding insurance.

Insurance copays and coinsurances are expected to be paid at the time of service. If you are unable to comply, you must speak with the billing department prior to the visit to set up a payment plan.

For acute care, call the office to speak with triage staff, who will listen to your concerns and schedule an appointment for you. Sometimes an appointment may not be needed, and staff will advise you regarding your issue, or check with the provider and call you back.

If our nurse is on with another caller, you will be asked to leave a message and you will receive a return call.

For well visits, call our routine appointment line. Well visits may be scheduled up to 1 year in advance. You will receive an automated reminder ahead of when your child is due for their next well visit. 

Our practice makes every effort to run on time with appointments, as we believe everyone’s time is equally valuable.

As a courtesy, we will remind you of your upcoming appointments via phone/text message/email.

Patients are asked to arrive 10-15 minutes prior to scheduled appointment and complete pre-visit registration (sent via text and email) prior to arrival.  Arriving more than 10 minutes late and/or arriving without completing pre-visit registration may result in rescheduling.

Missed Appointments: . Our policy is to charge $35.00 for missed appointments canceled within 24 hours of the appointment time. These charges will be your responsibility and billed directly to you. Please help us to serve you better by keeping your regularly scheduled appointment. Patients with three (3) “no-show” appointments within  six (6) months, are subject to discharge from Nurture Pediatrics.

As patients, parents/guardians and accompanying visitors, you play an important role in ensuring that your healthcare experience is positive and respectful for yourself and others. The following code of conduct policy outlines expectations for behavior while receiving care and attending appointments.

• Respect: Patients are expected to treat healthcare providers, staff, and other patients with respect and courtesy at all times. This includes refraining from using offensive language, making derogatory remarks, or engaging in any behavior that could be considered threatening, abusive, or intimidating.
• Timeliness: Patients are asked to arrive 10-15 minutes prior to scheduled appointment and complete pre-visit registration (sent via text and email) prior to arrival.  Arriving more than 10 minutes late and/or arriving without completing pre-visit registration may result in rescheduling.
• Communication: Patients must communicate effectively and respectfully with healthcare providers and staff, asking questions and seeking clarification when needed.
• Privacy: Patients must respect the privacy of other patients and healthcare providers. This includes refraining from listening in on conversations or discussions that are not intended for you, and not taking photographs or videos without permission.
• Compliance: Patients must comply with all healthcare provider instructions, including taking medications as prescribed, following treatment plans, and attending scheduled appointments. As well as complying with Nurture policies and procedures.
• Honesty: Patients must provide honest and accurate information about their medical history, symptoms, and other pertinent information related to their health. This includes disclosing any past or current substance abuse, mental health conditions, or other relevant information.
• Safety: Patients must take responsibility for their own safety and the safety of others. This includes following clinic rules and guidelines, reporting any safety concerns, and taking precautions to prevent the spread of infection.
• Financial Responsibility: Patients must take responsibility for their financial obligations related to healthcare services. This includes paying bills in a timely manner and providing accurate insurance information. Please see the Financial Policy for more outlined detail.  
•  Violation or declining of this code of conduct policy may result in consequences, including termination of care or other appropriate measures as determined by the healthcare provider or institution.